Shaw cable impressed me, twice in one month!
Barely one month ago I wrote about how the local Shaw cable office made up for a poor client experience, and […]
Misc
Marketing, Service
Overcoming a bad client experience
I want to share an unexpectedly GREAT CUSTOMER SERVICE moment that completely OVERTURNED A VERY BAD CLIENT EXPERIENCE. It started
Ubuntu
Ubuntu 14.04 LTS update breaks internet access [Solved]
Last night I ok’d the usual upgrades on my Ubuntu 14.04 LTS desktop and upon restart I was unable to
Misc
The Things You Don’t Do, Or Don’t Say, Can Speak Louder Than What You Do
There are three variations of this that I see every day. My Conclusion: The things you don’t say or issues you
Deadlines, Service
Aiming For A Deadline Is The Same As Aiming To Fail
We all too often think of a Deadline as the ‘finish line’ for a task, but deadlines are, in fact, the point
Service
We are in the business of Referability Management.
We create tools and resources that automate the processes of building and maintaining trust relationships between services and clients. Not
Content, Marketing, Service
This Is Better Than Newsletters
I hate newsletters. I never sign up for them. Do you? The reason is simple. They’re almost always about the
Financial, Marketing, Service
The Question I Dare You To Ask Your Best Clients
Everything I’ve seen and learned about the financial services industry leads me to one overwhelming conclusion: There is a simmering